Returns & Exchanges
At MarketPlace, we want you to be completely satisfied with your purchase. If your new fashion find isn't quite right, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your MarketPlace account, navigate to your order history, and select the items you wish to return to receive a prepaid shipping label.
Pack Your Items
Securely place the unworn items with original tags attached into their original packaging to ensure they arrive back to us in perfect condition.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized carrier location or schedule a convenient home pickup.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing